Ulrico Montero operates as a career development platform focused on gift floristry education. Our registered office is located at 37 Bloom St, Manchester M1 3LY, United Kingdom. When we refer to "we," "us," or "our" in this document, we mean Ulrico Montero and our educational services.

We provide online learning programs, consultations, and career guidance for individuals interested in developing their skills within the gift floristry industry. Through our website ulricomontero.com, we collect certain information to deliver these services effectively.

The type of information we gather depends on how you engage with our platform. We believe in collecting only what's necessary to provide quality service and improve your learning experience.

We also collect information you voluntarily provide through surveys, feedback forms, and testimonials. If you choose to participate in our success stories or case studies, we'll ask for explicit consent before featuring your experience.

Your data helps us run our educational programs effectively and provide personalized support. Here's what we do with the information we collect:

Service Delivery

We use your personal information to deliver the courses and services you've signed up for. This includes creating your account, processing enrolments, sending course materials, tracking your progress, and providing certificates upon completion.

Communication

We'll contact you about your courses, important updates to our services, and administrative matters. This might include reminders about upcoming sessions, changes to schedules, or responses to your enquiries. We might also send educational content and career guidance that we think could benefit your development in floristry.

Improvement and Analysis

We analyze how students interact with our platform to improve course content, website functionality, and overall learning experience. This helps us understand which teaching methods work best and where we can make things clearer or more engaging.

Under UK data protection law, we need a lawful basis to process your personal information. We rely on several legal grounds depending on how we're using your data:

Contract Performance: When you enrol in our programs, we need your information to fulfil our contractual obligations to you. This covers everything from processing your payment to delivering your educational content.

Legitimate Interests: We have legitimate business interests in improving our services, preventing fraud, and maintaining the security of our platform. We'll only rely on this basis when it doesn't override your privacy rights.

Consent: For marketing communications and optional features like testimonials, we'll ask for your explicit consent. You can withdraw this consent whenever you want.

Legal Obligations: Sometimes we're required by law to process certain information, such as for tax purposes or to comply with regulatory requirements in the education sector.

We keep your information within our organization wherever possible. However, there are specific circumstances where we need to share data with carefully selected partners:

Service Providers

We work with third-party companies that help us operate our platform. This includes hosting providers for our website, email service providers for communications, payment processors for secure transactions, and analytics tools that help us understand how people use our site. These partners only access the information necessary to perform their specific functions and are contractually obligated to protect your data.

Professional Advisers

We may share information with lawyers, accountants, or consultants when we need professional advice. These advisers are bound by confidentiality obligations.

Legal Requirements

If we're legally required to disclose information by a court order, regulatory body, or law enforcement agency, we'll comply with those obligations. We'll notify you of such requests unless we're prohibited from doing so.

We don't share your personal information with unrelated third parties for their own marketing purposes. If our business structure changes through merger, acquisition, or sale, your data would transfer to the new entity, and we'd notify you of any such change.

UK data protection law gives you several rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us at [email protected] or write to us at 37 Bloom St, Manchester M1 3LY, United Kingdom. We'll respond within one month, though complex requests might take up to three months—we'll let you know if this is the case.

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it. Our website uses SSL encryption to secure data transmission. We maintain access controls so only authorized personnel can view personal information, and we regularly review our security practices.

While we do our best to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. If you suspect any unauthorized access to your account, notify us immediately.

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

When we no longer need your information, we'll securely delete or anonymize it. If you request deletion before these periods expire, we'll comply unless we have a legitimate reason to retain the data.

Our website uses cookies—small text files stored on your device that help us improve your browsing experience. We use essential cookies necessary for the website to function, such as remembering your login status. We also use analytics cookies to understand how visitors interact with our site, which helps us make improvements.

You can control cookie settings through your browser preferences. Blocking certain cookies might affect your ability to use some features of our website. For detailed information about the specific cookies we use, please refer to our Cookie Policy or contact us.

We primarily store and process your data within the United Kingdom. However, some of our service providers operate internationally, which might mean your data is transferred outside the UK. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by UK authorities.

We carefully vet any international service providers to confirm they maintain adequate data protection standards. If you'd like specific information about where your data is processed, you can contact us.

Our services are designed for adults pursuing career development in floristry. We don't knowingly collect personal information from anyone under 16 years of age. If you're under 16 and interested in our programs, please have a parent or guardian contact us on your behalf.

If we discover we've inadvertently collected information from someone under 16, we'll delete it promptly. If you believe we might have such information, please notify us immediately.

We review this privacy policy regularly and may update it to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to check this page periodically to stay informed about how we protect your information.

If you're unhappy with how we've handled your personal information, we'd like to hear from you. Please contact us first so we can try to resolve your concerns. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

You can contact the ICO through their website at ico.org.uk or by calling their helpline. They provide guidance on data protection rights and can investigate complaints about how organizations handle personal information.